Conflict Management iAM Landing Page2

Conflict Management

Happy staff are productive staff. When you all work together to eliminate conflict within the workplace, your business can continue to flourish. Conflict can have a detrimental effect on productivity and morale, so it’s best to sort it out quickly and effectively. Whether you’re someone who works in HR, a Learning & Development (L&D) role, or are in a position of authority, you’ll find this course useful. It’s only a few minutes of your time, but it could potentially save you many hours of conflict resolution meetings in the future. So, the payoff is pretty big.

What you will learn

Conflict management at work is a key skill to learn. During this course, we’ll show you how to handle conflicts at work as well as prevent them from occurring in the first place. There’s no particular trick to it. You just need to manage people in a way that accommodates different personality types. Then you’ll find that instances of conflict at work drop rapidly.

Conflict Management iAM Landing Page

About this course

‘If I find out who’s been stealing my yoghurts, there will be SEVERE repercussions!’

‘Don’t look at me, I’m lactose-intolerant.’

Ah, the office. A shared fridge is a breeding ground for passive-aggressive notes, it seems. The thing is, a modern office often contains a mix of big personalities and cultures. Whilst diversity is a brilliant thing, hiring people from all walks of life can lead to some conflicts in the workplace if those cultures collide. With our guidance, you can take control of your office to help mitigate any conflicts and help prevent them in future.

Engaging the learner

Conflict can happen anywhere, but we make it relatable with a theme that features a certain hot-headed celebrity chef character. Conflict isn’t always a bad thing - differing opinions can lead to creative ideas. But if you let those conflicts boil over, it’s going to be detrimental, whatever the setting. We’ve all been there, so we’ve dug into our own experiences and researched plenty of credible sources to help you keep the heat confined to the kitchen on TV.

Creating an environment where conflict is kept in check is vital, so we decided we’d use our trademark animation to highlight some key learning activities inside this course. In it, you’ll find clear, engaging content, and alongside some stunning animation, you’ll be able to make use of a basic mnemonic, to aid knowledge retention. Take this course and look forward to a workplace without the drama.



Everyone has the right to learn and learner need can vary demanding on environment or disabilities. This course comes with transcripts so people have text options for an media, subtitles for all videos and is screen reader friendly with alternative text.

We take a number of steps to ensure visuals and navigation is easy for your people.