Incidents Collection

Challenging Behaviour and De-escalation

What is challenging behaviour? It’s behaviour which can be difficult to respond to in the moment. This could look like defiance, disruption, or refusal, but may be linked to stress, anxiety, frustration, sensory need, or difficulties a pupil can’t easily express. This de-escalation training course will help you recognise early signs of escalation, understand what behaviour might be communicating, and use practical de-escalation techniques.

Learning outcomes:

Recognise that challenging behaviour is a form of communication, so you can respond with understanding

Identify early signs of escalation, so you can prevent situations from reaching a crisis point

Describe effective de-escalation, so you can maintain safety and dignity

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What you will learn

Who is this course for

You’ll learn how behaviour can communicate unmet needs, spot early signs of escalation, and respond calmly using practical techniques for managing challenging behaviour. These strategies will help protect safety, dignity, and relationships while reducing the risk of situations escalating.

This challenging behaviour training course is designed for all school staff, including teachers, support staff, and anyone who wants to support students during challenging moments.

Why choose iAM Compliant

Peace of mind with testing

This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.

Accessibility

Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.