Behavioural Change (Soft Skills)

Conflict Management

‘If I find out who’s been stealing my yoghurts, there will be SEVERE repercussions!’ ‘Don’t look at me, I’m lactose-intolerant.’ Ah, the office. A shared fridge is a breeding ground for passive-aggressive notes, it seems. The thing is, a modern office often contains a mix of big personalities and cultures. Whilst diversity is a brilliant thing, hiring people from all walks of life can lead to some conflicts in the workplace if those cultures collide. With this guidance, you can take control of your office to help mitigate any conflicts and help prevent them in future.

Learning outcomes:

Explain how to handle conflict at work
Recognise the importance of accommodating different personality types
Identify how to prevent conflicts from occurring

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What you will learn

Who is this course for

Conflict management at work is a key skill to learn. During this online training course, we’ll show you how to handle conflicts at work as well as prevent them from occurring in the first place. There’s no trick to it. You just need to manage people in a way that accommodates different personality types. Then you’ll find that instances of conflict at work drop rapidly.

Conflict can have a detrimental effect on productivity and morale, so it’s best to sort it out quickly and effectively. Whether you’re someone who works in HR, a Learning & Development (L&D) role, or are in a position of authority, you’ll find this workplace training course useful.

Why choose iAM Compliant

Peace of mind with testing

This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.

Accessibility

Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.