Leadership and People Management

Difficult Conversations

As a school leader, you’ll occasionally have to have difficult conversations with your staff. That responsibility comes with the job. These tricky conversations have the potential for heated, emotional responses if care isn’t taken in the approach. Luckily, this course has been designed to give you the communication skills you need to address these delicate situations.

Learning outcomes:

Define difficult conversations to ensure you use the correct skills when they present themselves in your school
Prepare a structure for having difficult conversations that ensures you cover all the required points
Maintain control and composure during difficult conversations to promote a professional working atmosphere
Show sensitivity and confidence when handling difficult conversations, demonstrating your ability to manage and lead

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What you will learn

Who is this course for

A useful part of people management training, this course will help you understand what difficult conversations may be and prepare a structure to cover all required points. It’ll also help you maintain control throughout to stay professional and handle difficult conversations with sensitivity.

This key online leadership course is designed to help school leaders and managers in schools or trusts of all sizes have those difficult conversations.

Why choose iAM Compliant

Peace of mind with testing

This course also has an assessment at the end which allows learners to test their understanding and helps businesses demonstrate a level of competence in the topic.

Accessibility

Everyone has the right to learn and learner need can vary depending on environment or disabilities. To support this diversity, we provide transcripts so people have text options for media, alongside subtitles for all videos.